Contact

PAYMENT POLICY

Payment for any order may be remitted by Xoom or Bank Transfer, whichever is most convenient.

For orders valued at less than $5000.00 USD we require full payment in advance. For orders over $5000.00 USD we require half in advance to begin the order with the balance payable upon completion and prior to shipping. All pricing, unless otherwise stated, is in United States Dollars (USD)

DAMAGED GOODS POLICY & SHIPPING CARTONS

We ship all orders in 5 ply sturdy cardboard boxes ( 22cm x 33cm x44cm ) with lots of bubble wrap so damage is rare. If however any goods arrive in unsaleable condition simply send us pictures of the damage and we’ll either reship, refund or provide you with a credit on your next order.

ORDER LEAD TIMES

Most orders under $1000.00 can be labeled, packed and shipped within 8 to 10 business days. Lead times for larger orders will be quoted at time of order.

SHIPPING POLICY & METHODS

All products are shipped by one of the following methods. If required we will also help explain the importing process in your country and monitor your order status the entire way until the product is in your hands.

COURIER SERVICE – OUR FACTORY TO YOUR DOOR

Delivery time – usually within 5 to 7 days

NOTE – this method is easy, fast, convenient and great for receiving small orders and samples quickly. You are not required to do anything other than sign for the order when it is delivered.

Note – Couriers will not deliver to a PO Box

SEA FREIGHT SERVICE – OUR FACTORY TO YOUR NEAREST INTERNATIONAL SEAPORT

Delivery time – usually 35 – 55 days ( North America – Western Europe )

Minimum cargo space charge – 1 CBM ( 1 cubic meter – fits up to 6000 – 90g labeled soaps for example )

NOTE – this method is the most cost effective but does require you to clear the order through customs at your seaport. You may also hire a customs broker to do this for you. Our shipping rates include all transport costs from our factory to Tianjin, China seaport, delivery to your seaport, China customs / export document fees and China port handling charges. Does not include any destination port offloading or customs charges that may be applicable.

NOTE – we can also arrange delivery to your door if desired. Inquire for more details.

DROP SHIPPING

We can ship to your own clients directly, Amazon warehouse,etc and use your name on the shipping documents / cartons but… please note that we are based in Asia so shipping small amounts of goods is not terribly cost effective. We will not ship by local mail post.

IMPORTING AND DUTIES

All of our products may be legally imported into any country without restriction.

In North America, Western Europe and Australia all of our products may be imported duty free with the exception of the bath salts ( import duty is usually around 6% ). For other regions please check with your local Customs office for details. For the list of applicable Product Tariff codes for each product please inquire directly.

PRODUCT TESTING

All products are tested by and on ourselves. Only products that we would in complete 100% confidence use on our own children go out our door. We and our suppliers do not engage in animal testing of any nature.

INGREDIENT QUALITY

We use only food / cosmetic grade natural ingredients, most of which are organically grown or wildcrafted. 98% of our ingredients are imported from countries such as France, USA, Brazil, Ghana, Malaysia, India, Russia, Egypt, Indonesia, Canada, Italy, Madagascar, Australia and many more. If it’s in our products it’s listed on our labels.