Contact

Request Quotation

COMPLETE YOUR ORDER

To request a quotation and preview your own branded labels just email us the following details:

  • the product name or code of the items you want
  • the product size for each item
  • the packaging option for each item
  • your preferred label style along with your logo / artwork
  • the quantity of each item that you want
  • your name & company
  • your shipping address & contact number
  • preferred payment option
  • Paypal, Western Union or Bank Transfer

We’ll then calculate the shipping costs and email you the final total along with payment details and your label designs for review.

 

 

 

 

 

Contact Details

ALL INQUIRIES

For more information you can also contact us by e-mail, fax or phone as follows:

BY EMAIL

info@essexcounty.ca

NOTE – please add our email to your trusted sites list to ensure our return emails do not end up in your spam filter.

BY TELEPHONE

Office – 86 10 8958 0069
Hotline – 86 139 1039 3077

FACTORY & HEAD OFFICE

Nanliu Village, Lu Cheng Town
Tongzhou District
Beijing, China
101117

 

PAYMENT POLICY

Payment for any order may be remitted by Paypal, Western Union or Bank Transfer, whichever is most convenient.

For orders valued at less than $5000.00 USD we require full payment in advance. For orders over $5000.00 USD we require half in advance to begin the order with the balance payable upon completion and prior to shipping. All pricing, unless otherwise stated, is in United States Dollars (USD)

DAMAGED GOODS POLICY & SHIPPING CARTONS

We ship all orders in 5 ply sturdy cardboard boxes ( 22cm x 33cm x44cm ) with lots of bubble wrap so damage is rare. If however any goods arrive in unsaleable condition simply send us pictures of the damage and we’ll either reship, refund or provide you with a credit on your next order.

ORDER LEAD TIMES

Most orders under $1000.00 can be labeled, packed and shipped within 8 to 10 business days. Lead times for larger orders will be quoted at time of order.

SHIPPING POLICY & METHODS

All products are shipped by one of the following methods. If required we will also help explain the importing process in your country and monitor your order status the entire way until the product is in your hands.

Note – the shipping rates listed below are for reference only. Actual rates may be a bit lower or higher depending upon the world price of oil and currency fluctuations and will be confirmed at time of quote.

COURIER SERVICE – OUR FACTORY TO YOUR DOOR

Delivery time – usually within 5 to 7 days

NOTE – this method is easy, fast, convenient and great for receiving small orders and samples quickly. You are not required to do anything other than sign for the order when it is delivered.

Note – Couriers will not deliver to a PO Box

COMMERCIAL AIRLINE CARGO SERVICE – OUR FACTORY TO YOUR NEAREST INTERNATIONAL AIRPORT

Delivery time – usually within 10 days.

Note – this method is cost effective for medium sized orders but does require that you pick up your order at the airline cargo office. The pickup process is usually very simple and generally only requires that you fill out a customs declaration form with information that will be listed on your order invoice.

Commercial airlines charge a flat rate for any weight up to 45kg ( about 360 to 440 – 90g soaps depending upon packaging ). In other words they charge the same fee to ship 1kg as they do to ship 45kg so its best to use the entire 45kg if possible. Further price discounts begin at 100kg and then at 300kg.

SEA FREIGHT SERVICE – OUR FACTORY TO YOUR NEAREST INTERNATIONAL SEAPORT

Delivery time – usually 35 – 55 days ( North America – Western Europe )

Minimum cargo space charge – 1 CBM ( 1 cubic meter – fits up to 6000 – 90g labeled soaps for example )

NOTE – this method is the most cost effective but does require you to clear the order through customs at your seaport. You may also hire a customs broker to do this for you. Our shipping rates include all transport costs from our factory to Tianjin, China seaport, delivery to your seaport, China customs / export document fees and China port handling charges. Does not include any destination port offloading or customs charges that may be applicable.

NOTE – we can also arrange delivery to your door if desired. Inquire for more details.

DROP SHIPPING

We can ship to your own clients directly, Amazon warehouse,etc and use your name on the shipping documents / cartons but… please note that we are based in Asia so shipping small amounts of goods is not terribly cost effective. We will not ship by local mail post.

IMPORTING AND DUTIES

All of our products may be legally imported into any country without restriction.

In North America, Western Europe and Australia all of our products may be imported duty free with the exception of the bath salts ( import duty is usually around 6% ). For other regions please check with your local Customs office for details. For the list of applicable Product Tariff codes for each product please inquire directly.

PRODUCT TESTING

All products are tested by and on ourselves. Only products that we would in complete 100% confidence use on our own children go out our door. We and our suppliers do not engage in animal testing of any nature.

INGREDIENT QUALITY

We use only food / cosmetic grade natural ingredients, most of which are organically grown or wildcrafted. 98% of our ingredients are imported from countries such as France, USA, Brazil, Ghana, Malaysia, India, Russia, Egypt, Indonesia, Canada, Italy, Madagascar, Australia and many more. If it’s in our products it’s listed on our labels.